Online shop DELUXEWINE.EE (hereinafter referred to as the Shop) owner is DELUXEWINE OÜ (registry code 14847444 ), location Roosikrantsi 23 / Pärnu mnt 36, Tallinn, Estonia.
Validity of contract of sale, commodity and Price Information
The terms of sale apply to the purchase of goods from the online shop.
The prices of products sold in the online store are indicated with the products. The price is supplemented by a fee for the delivery of the goods.
The cost of delivery depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when placing the order.
Information about the goods can be found directly in the online shop.
Placing an order
Deluxewine.ee online shops selling mainly alcoholic beverages, so it is Deluxewine.ee online shops allowed to visit and the order to submit the form only to adult persons, i.e. aged 18 years and older. Consumer age to control requires the online shops Deluxewine.ee the Consumer confirmed that the person is at least 18 years old and also requires an identity document from the order upon receipt of the Smartpost parcel terminal from the (is required of the republic of Estonia ID card), as well as the Consumer may from the old to control the courier or Deluxewine LTD point of sale employee.
To order the goods, you must add the desired products to the basket. To place an order, fill in the required fields and choose the appropriate delivery method. The screen will then display the amount of the fee, which can be paid via the bank link or other payment solution.
The agreement shall enter into force upon receipt of the amount due into the online shop current account.
If the ordered goods cannot be delivered in connection with the end or any other reason, it shall inform the buyer as soon as possible and return the money paid (including delivery costs) immediately, but not later than within 14 days of notification.
In the online shop you can pay with a bank link. When you pay through a bank link, you will be directed to an Internet Bank of your choice after placing your order. You will see a pre-filled payment order with an indication of the amount due. Confirm the payment and then press the button “Back to merchant”.
All prices in our online shop are in Euros ( € ) and include VAT.
All prices in our e-shop are in Euros (€) and include VAT.
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Pay later solutions: Indivy Slice 3, Liisi ID, Finora credit
- Visa / Mastercard card payments
- Finnish bank links: Aktia, Bank of Åland, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Bank, S-Bank, Säästopankki
- Latvian banking links: Swedbank, SEB, Citadele and Luminor
- Lithuanian banking links: Swedbank, SEB and Luminor
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
The goods will be delivered to you within 1-3 working days after the receipt of the invoice. Domestic shipments generally reach the destination specified by the buyer within 3-7 working days of the entry into force of the sales contract. In exceptional cases, goods may be delivered within 14 calendar days. The exact time of delivery is agreed in advance by telephone or e-mail. Delivery within Tallinn€5. The goods shall be delivered on working days from 10 a.m. to 22 p.m.
To receive the goods from the store, please bring with you the order / invoice that was sent to your e-mail or the order / invoice number.
Our delivery partners: Smartpost and Omniva.
Courier service: Deluxewine LTD
Of the goods shipping costs borne by the buyer and the corresponding price information is displayed can used at.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days.
The right of withdrawal shall not apply where the buyer is a legal person.
To use the 14-day return right, the ordered bottle must not be opened. If the goods have been used, the online shop has the right to reduce the return fee according to the decrease in the value of the goods.
To return the goods, the goods must be presented to the buyer of the withdrawal statement, the form of which can be found here: send it to the e-mail address SHOP@DELUXEWINE.EE at the latest within 14 days of the goods receipt.
Of returning the goods borne by the buyer, unless the return of the reason lies in the fact that the return of the thing not the item ordered (e.g. wrong or defective thing).
The buyer must return the goods to the statement following the 14-day period or provide evidence that it has the above-mentioned period, the goods delivered the goods to the carrier.
Online returns return on receipt of the goods to the buyer immediately, but not later than 14 days after the view, the moment of statement forwarding the receipt, all purchases from the contract on the basis of received fees.
Online shops can refuse repayment of the until the is a contract that is the subject matter back or until the buyer has provided evidence that there are things sent back, whichever occurs earlier.
If the buyer has expressly chosen a online shop offering the most expensive of the normal things delivery ways different delivery ways, do not need to store the consumer to repay the cost, which exceeds the normal delivery ways to related to cost.
Veebipoel have the right to withdraw from the transaction and require the buyer to return the goods, if the price of the goods quoted are misleading due to the marked significantly less than commodity market price.
Right of challenge
Online stores responsible to the buyer the goods sold non-conformity or defect for which there was already things at the time of delivery and which becomes apparent up to two years from delivery of the goods to the buyer. order of the first six months of the things from the transfer to the buyer it is assumed that the defect already existed things at the time of delivery. It is the responsibility of the online shop to rebut this presumption.
The buyer has the right to defect occurs, return the latest within two months the online shop by sending an e-mail address SHOP@DELUXEWINE.EE.
The online shop is not responsible for any defects arising after the goods have been delivered to the buyer.
If the goods purchased from the online shop have defects for which the online shop is responsible, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, return the Online stores to the buyer all of the contracts associated with the fees.
The online shop responds to a complaint made by the consumer in writing or in a format that can be reproduced in writing within 14 days.
Direct marketing and processing of personal data
Online stores uses the buyer by the entered personal data (including name, phone number, address, e-mail address, bank details) only for the order processing and goods to the buyer to send. The online store transfers personal data to the companies providing the transport service in order to deliver the goods.
Online stores send buyers newsletters, and offers the buyer an e-mail address only if the buyer is for this purpose expressed the wish to enter in the website e-mail address, and announced their desire to direct mail to receive notifications.
The buyer can at any time opt-out of e-mail offers and newsletters by informing us by e-mail or by following the instructions in the e-mail containing the offers.
Deluxewine Bank links are offered by the Payment Center.
Description of payment methods
Your company is the personal data controller, your company transfers the personal data necessary for making payments to the processor Payment Center AS.
If the buyer has complaints about the online shop, they should be sent to the e-mail address SHOP@DELUXEWINE.EE.
If the buyer and the online shop cannot resolve the dispute by agreement, the buyer can contact the Consumer Complaints Board. The procedural conditions can be consulted and the application made here. The Consumer Complaints Board is competent to settle disputes arising from a contract between the buyer and the online shop. Consideration of a buyer’s complaint by the commission shall be free of charge.
The contracting authority / entity may refer to the EU consumer dispute resolution platform DELUXEWINE.EE